Travel Tips

The best time to call and book a trip is after 11am. This is when the phone lines are less busy.
Be ready at the start of the pickup window that you were given. This will help us keep on schedule and not delay other pickups that are scheduled after yours.
Ensure the residence and destination is accessible. Arrange to have your sidewalk/driveway cleared of snow and ice so that we can get you to the vehicle safely.
Keep your personal information up-to-date. We can easily be reached at 403-537-7777, option 5.
Cancel trips as soon as possible and no later than two hours in advance.
Ensure you bring snacks, your medication and extra oxygen if you require it, in case of a delay.
Carry on limit is two shopping bags – or what can fit on your lap.
If you travel using mobility devices, please make sure they are documented in your customer profile and that changes are updated with us.