Calgary Transit

Book a Trip

cta_bookatrip

COVID-19 Service Update

On July 5, 2021, Calgary City Council voted to end the temporary face coverings bylaw, however, customers are still required to wear a face covering when using public transit services like Calgary Transit Access.  You can learn more about the provincial mandate here. 

COVID-19

Calgary Transit Access (CTA) is committed to maintaining our current service promise to our customers.

CTA is doing its part by ensuring we provide clean, well- sanitized vehicles and enforcing good hygiene practices amongst all our employees and partner agencies.

However, in order to maintain this service, we are asking our customers to answer the following questions before booking a trip:

Q1.         Are you experiencing flu-related symptoms such as a fever, cough, runny nose or difficulty breathing that are not related to a preexisting health condition or illness (such as seasonal allergies)?

Yes / No

Q2.         Have you been directed to self-isolate or quarantine?

Yes / No

Q3.        Have you been confirmed positive for COVID-19?

Yes / No

If you have answered “YES” to any of these questions, CTA recommends that you stay home or consider another mode of transportation.

We understand this is a challenging time and we appreciate your help as the COVID-19 situation develops. 

We are asking all of our customers to cover their cough, wash their hands frequently and to stay home if they feel sick.  You can learn more by visiting the Calgary Emergency Management Agency’s (CEMA) page about COVID-19 or going online to the World Health Organization (WHO) for tips on how to manage during this event.

Once you are registered as a Calgary Transit Access customer, booking a trip is simple.

Once you have applied for our service and are determined eligible for our service, booking a trip is very easy.  There are two ways to book a trip.

NEW!  1. CTA Trip Booking - Online

We've recently added an online trip booking tool. This tool is available for desktop and laptop computers, as well as Apple and Android tablets or mobile devices.

You can make trip booking requests anytime, from the convenience of your own device.  Learn more.

2. Call Centre - Telephone

The call centre booking line is open from 9 a.m. to 5 p.m. daily and closed on statutory holidays. To book a trip, call 403-537-7777, option 2.

If you want to check the date and time of a trip you already booked call 403-537-7777, option 1.

When a trip is booked (scheduled and confirmed) we will give you a 20-minute pickup window. We will arrive within that 20-minute window, so please be ready to go at the start of your assigned window. This will help keep us on schedule for your trip and scheduled trips that follow.

Cancellations

To cancel a trip, call 403-537-7777, option 1 or option 3 to speak with an agent.

Although you can access the automated phone line to cancel your trip 24 hours a day, we require at least two hours notice. If you do not show up for a booked trip or cancel with less than two hours notice, warning letters and service suspensions may result.

Types of Trips

We have two types of trips that you can book:

  1. Casual – these trips must be booked no later than 1 p.m. the day before the trip is needed. You can book these trips up to four days in advance.
  2. Subscription – These types of trips occur at least once every two weeks on the same day(s), at the same time, to and/from the same place for a minimum of 6 weeks.

To read some tips on how to make your trip safe, enjoyable and on time check out these quick tips.

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