My Fare

My Fare is a mobile ticketing app that allows you to purchase and use fare products such as regular monthly and day passes, airport boarding pass, and single ride tickets (excluding low income, seniors, and U-Passes) directly from your mobile device.

The app is free to download and is available on Google Play or the App Store.

My Fare is available on the majority of iOS or Android devices installed with the current or previous major version operating system. Older versions of software may not be supported.

After downloading My Fare, either create an account or continue as a guest, then select the product you wish to buy, enter your credit card payment information, and confirm your transaction. The purchased product/s will be electronically delivered to your My Fare ticket wallet and a receipt for your purchase will automatically be sent to your email address.

If you’d like, you can create an account using your myID account information. If not, you will just need to provide a valid email address to enable a receipt to be emailed to you for the purchase your product. If you do create an account, you can stay signed in, but you’ll be asked to enter your account information every 30 days.

My Fare is free to download. Fare products purchased using the app cost the same as those purchased from our vendors or at a ticket vending machine (there are no additional fees).

When using the app, please be aware that carrier charges may apply for data usage. Calgary Transit is not responsible for any mobile carrier charges incurred as a result of purchasing a mobile product or downloading the My Fare app.

You can purchase the following products through My Fare:

• Adult and Youth monthly pass (calendar month)
• Adult and Youth day pass
• Adult and Youth single tickets
• Airport Boarding Pass

During this initial phase of the My Fare app, we can only offer fares that don’t have an additional layer of eligibility required.  

You can purchase a product using a credit card. My Fare currently accepts Visa/Visa Debit and Mastercard/Mastercard Debit and American Express. Payment can also be made through ApplePay.

Yes. Once you purchase your mobile ticket a receipt will automatically be sent to the email address associated with your account.

If you do not have an account, you will just need to provide a valid email address to enable a receipt to be emailed to you for the purchase of your product.

You can request an additional receipt by going into your ticket history, selecting the ticket you’d like a receipt for and clicking the “Actions” button. There you’ll find an option to request a ticket receipt.

Receipts are also available on the online customer portal.

Monthly passes are valid for one calendar month (e.g. November 1-30). A monthly pass can be purchased from the 15th of the previous calendar month until the 14th of the month that the pass is valid for (e.g. a November pass can be purchased any time from October 15 to November 14). After the 14th, only the following month’s pass is available.

A monthly pass must be activated before riding on transit and can be activated on or any time after the 1st of the month it’s valid for (e.g. you can activate a November pass any time from November 1 to November 30).

You MUST activate your ticket or pass prior to boarding a Transit vehicle or prior to entering a fare restricted area. Be ready to scan your pass or ticket at the onboard validator when boarding a vehicle or show to a Calgary Transit official upon request.

Your purchased product/s can be found in your Ticket Wallet on the main screen of the My Fare application.

A valid ticket on My Fare displays a bar code and a moving visual ticket. On a bus, you will scan the bar code on the lower screen of the onboard validator.  If asked, you can show the ticket to a Calgary Transit bus driver or peace officer for visual validation. While CTrains don’t have onboard validators, you can use the app to ride the CTrain.

Yes, a valid ticket or pass must be activated for each trip.

Yes. You can use the same mobile ticket or pass to transfer to other fixed routes, as well as Calgary Transit Access and On Demand vehicles.

• Single tickets are still valid within the 90-minute limit.
• Day passes are valid until 2:00 a.m. the day following activation.

My Fare supports up to five (5) single tickets or two (2) day passes purchased in one single transaction, and up to 10 single tickets and four (4) day passes purchased in one day. Single tickets or day passes cannot be transferred to someone else’s phone.

When using a single phone for a group, the rider possessing the phone with the activated passes will need to scan each pass at the onboard validator.

• Monthly passes are only valid for the month purchased.
• Each single ticket and day pass is valid for seven (7) days from date of purchase.
• Unused mobile tickets past their validity period will appear as EXPIRED and will no longer be accepted for travel nor will they be valid for refund.

After you’ve activated your ticket, you can check how much time you have left by tapping the “Details” button at the bottom of the ticket screen. On the next screen, it will show the expiration time beside “Valid to.”

• Mobile tickets are validated through the fixed on-board validators on vehicles.
• They can also be validated by using visual inspection.
• Hand-held inspection devices may be used by Peace Officers to digitally scan a ticket using the barcode functionality.

Please tap the bar code on the lower screen of the onboard validator. An audible beep and a coloured screen will identify the ticket as valid for use..

Each ticket includes a visual validation bar as well as a unique barcode that will occasionally be scanned by Transit officials as part of an inspection process. Please present your mobile ticket for inspection, if requested.

No, tickets cannot be deactivated. 

It’s possible that you haven’t activated your ticket. You can check by selecting your ticket wallet from the home screen. The ticket wallet will show all the tickets/passes you’ve purchased. If your ticket/pass says “Inactive,” you’ll need to activate it before boarding your bus or entering the paid fare area. Select the ticket/pass you wish to use and tap the green “Activate Ticket” button. A screen will pop up, letting you know your ticket details. Tap “Agree and Continue” and your activated ticket will show on your screen.

Mobile tickets do not need cell phone or WIFI services to activate and display a ticket. You do need connectivity, however, to purchase a ticket, which must be done prior to boarding.

If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the ticket from the ticket wallet.

You are responsible for having a mobile phone in good working order and usable prior to boarding and through the duration of your trip. If your mobile phone is inoperable, it is expected that you would use some other payment method for your trip.

If you lose your device or purchase a new one, you can transfer any valid, unused tickets to a new device. To do so, login to your account from your new device and your unused tickets will be displayed. Please note that tickets on your old device will become invalid.

My Fare users are allowed three device switches over a six-month period.

Please note that ticket transfer is not possible if you do not have a City of Calgary MyID account.

You have an option to save your credit card details in the My Fare app for future transactions.

My Fare is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payments communication is fully encrypted via SSL, any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.

While the best purchase experience is through the My Fare app, the online customer portal provides another option. Some customers prefer not to enter credit card details into their phones, or they buy tickets for others (e.g. their children), and don’t want to share their payment information. The portal allows the transaction to take place online, and the ticket or pass to be pushed to the My Fare app.

Yes you can, but you need to be signed into their account(s). The online customer portal only allows you to send tickets or passes to the account you’re signed into. For example, if you sign in using your myID account, you can only send a ticket or pass to your phone. To send one to your child’s phone, you’ll need to sign into the portal using their user name and password.